Cancellation & Refund Policy

7-Day Full Refund Guarantee

We offer a 100% money-back guarantee within 7 days of purchase if:

• You have completed less than 20% of the course content
• You are not satisfied with the course quality
• Technical issues prevent you from accessing the course
• The course content doesn't match the description

30-Day Partial Refund

Between 8-30 days after purchase, you may be eligible for a partial refund:

• 50% refund if you've completed 20-50% of the course
• 25% refund if you've completed 50-75% of the course
• No refund if you've completed more than 75% of the course

No Refund After 30 Days

After 30 days from purchase, refunds are generally not available except in exceptional circumstances such as:

• Prolonged technical issues on our platform
• Course content was significantly misrepresented
• Instructor misconduct or course discontinuation

Monthly Subscriptions

• Cancel anytime before the next billing cycle
• No refund for the current month once billed
• Access continues until the end of the billing period
• Automatic renewal stops after cancellation

Annual Subscriptions

• Full refund within 14 days of purchase
• Prorated refund for unused months (minus a $50 processing fee)
• Refund calculated based on remaining subscription period
• Special promotional pricing may affect refund calculations

Premium Plans

• 14-day money-back guarantee for all premium plans
• Prorated refunds available for downgrades
• No refund for add-on services after activation

Self-Service Cancellation

Refund Request Process

Required Information

When requesting a refund, please provide:

• Full name and email address associated with the account
• Order number or transaction ID
• Course name or subscription plan
• Reason for refund request
• Any supporting documentation (if applicable)

Processing Timeline

Refund Method

• Refunds are processed to the original payment method
• If original method is unavailable, we'll contact you for alternatives
• Processing fees may be deducted from refund amount
• Currency conversion fees apply for international transactions

Refund Confirmation

You will receive:

• Email confirmation when refund is initiated
• Transaction reference number for tracking
• Notification when refund is completed
• Updated account status and access changes

Technical Issues

If you experience technical problems that prevent course access:

• Contact support immediately for troubleshooting
• We'll extend your access period if issues persist
• Full refund available if problems cannot be resolved
• Compensation may be provided for significant disruptions

Course Changes

If we make significant changes to a course after your purchase:

• 30-day notice for major content modifications
• Option to receive full refund or course credit
• Free transfer to equivalent course if available
• Grandfathered access to original content when possible

Instructor Changes

• Notification of instructor changes
• Refund option if new instructor doesn't meet expectations
• Seamless transition with equivalent expertise

The following items are generally non-refundable:

• Completed courses (more than 75% progress)
• Downloaded course materials and certificates
• One-on-one mentoring sessions after completion
• Live webinar recordings after the event
• Third-party certification fees
• Promotional or discounted courses (unless defective)

If you're not satisfied with our refund decision:

1. Escalation: Request review by our senior support team
2. Management Review: Case reviewed by customer success manager
3. Mediation: Third-party mediation if internal resolution fails
4. Chargeback: Contact your bank as a last resort

Our Commitment: We're committed to fair and reasonable resolution of all refund disputes. Most issues are resolved within 48 hours of escalation.

For cancellations and refund requests: